RETURNS
RETURNS PROCEDURE:
- Before returning any goods please read all our terms and conditions. - Dark Road Performance must be informed by e-mail or telephone on 0044 (0) 7985319479 of any items that you wish to return for credit or exchange within 7 working days commencing the day of delivery. A member of staff will provide you with a Returns Notice Number. - Please also ensure that you include a copy of your invoice when shipping any items back to us as well as your Returns Notice Number. - If an item is sent back to us without a Returns Notice Number; a refund will not be given. - No parts that have been used, fitted or installed will be accepted for Credit or Refund. - Any parts returned must be in resalable condition. - We will not under any circumstances pay any VAT/Import Duties on Returns, If we are requested to do so your return will be rejected/abandoned.
For orders that have been supplied correctly & assuming goods are in re-saleable condition: -Within 14 days from the day of delivery - Goods can be returned for ANY reason for a full refund of goods and initial delivery charge. -We do not cover returns postage back to us -After 14 days from the day of delivery - Goods can be returned but with a 20% handling charge. The initial delivery charge & return delivery charges will NOT be refunded. -After 28 days from the day of delivery – Goods are not accepted back for refund.
For orders that have been supplied incorrectly & assuming goods are in re-saleable condition: -Within 28 days from the day of delivery – Goods can be accepted back for full refund, refund for initial shipping and refund for return shipping. -If goods are not in re-saleable condition e.g fitted/test fitted, original packaging not present, covered in grease/lube etc, supplied correctly or incorrectly we will not accept for a refund.
At our discretion, we may drop ship your order direct from a UK supplier. If we arrange to drop ship an item it will be arranged internally, you only pay the price agreed in advance.
We understand that sometimes circumstances change and you might need to return an item so as long as your product is returned in its original condition and packaging with proof of purchase, we will happily exchange or refund it for you.
GET AUTHORISATION CODE
Items should be returned securely in their original packaging to prevent damage in transit.
Items must be returned within 14 days of obtaining return authorisation.
RECEIVE YOUR REFUND OR CREDIT
Once we have safely received your item and made sure it's in good condition, we will then issue your refund or credit to the same payment method used in the original purchase.